1. Core CMS, Plugin & Theme Updates: We ensure your WordPress website is always up-to-date with the latest core CMS, plugin, and theme updates, keeping it secure and running smoothly.

2. Security & Malware Scanning: We conduct regular security scans and malware checks to proactively identify and eliminate any threats, ensuring the safety and integrity of your website.

3. Ongoing Website Recommendations: Our team provides continuous recommendations to optimize your website's performance, user experience, and search engine visibility, helping you attract more visitors and achieve your business goals.

4. Initial Setup & Maintenance/Improvements Audit: We perform a thorough audit of your website's setup, maintenance practices, and potential areas of improvement to enhance its efficiency and effectiveness.

5. Website Backups + Backup Restore: We take regular backups of your website to protect your valuable data. In the event of any unforeseen issues, we can quickly restore your website to a previous working state.

6. Domain Monitoring (Website Blacklist, WHOIS, DNS): We monitor your domain for any blacklist issues, ensuring that your website is not flagged or penalized. We also keep an eye on WHOIS and DNS records for any potential issues.

7. Document Management: Our streamlined document management solutions help you efficiently organize and manage your website's files, making it easier to find and update content.

8. Email Support: We provide responsive email support, addressing any queries or concerns you may have regarding your WordPress website promptly and effectively.

9. Real-time Website Uptime Monitoring & Notifications: We monitor your website's uptime in real-time, promptly notifying you of any downtime or performance issues, allowing for quick resolution and minimal disruption.

10. Average Task Response Time: Our team strives to provide quick support, with an average task response time of 4 hours, ensuring that your requests are addressed in a timely manner.

11. Approved Additional Work (Support & Maintenance): As part of the SME Plan, you have 1 hour of approved additional work available, allowing us to assist you with specific support and maintenance tasks beyond the standard services.

With our comprehensive WordPress SME Plan, you can have peace of mind knowing that your website is well-maintained, secure, and optimized for success, while you focus on growing your business.